Jen F, a most satisfied customer
I got a card with Juniper Bank, Apple’s financing company, about a year ago. Soon thereafter I tried to access it online and couldn’t create an account. I called them to find out why and I was able to learn that my social is wrong. I asked them to fix it, they said ok. They didn’t. I called back – “please fix it,” they didn’t. I wrote – same story.
After many months I was getting pissed and called up again to discuss their incompetence – and the kind man on the phone said:
“Hey, it’s not your social right, so don’t pay the bill.”
I was rather confused and he explained, “If it’s not your social it’s not your credit report so what are they going to do to you if you don’t pay the bill. It’s not going to show on your credit if you don’t pay it, so just stop paying and maybe you’ll get their attention. If it doesn’t, then consider it compensation for your trouble.”
I know that it’s not legally sound advice for me to hand out to you, but I’m thinking that since their employee told me to stop paying my bill – and yes, it was one of those recorded conversations so they can find it – I may have some ground to stand on.
I wish my customer service agents would commit their companies to letting you off the hook for your credit card debt.
Rantasaurus Says: My next credit card will definitely come from Juniper Bank. Whatever SS# number they have for me, I’m just gonna go straight to the “no paying” thing.
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